Experiences of De Hypotheker customers

Clearly I had had clear answers to my questions. Too bad the answers were disappointing, but the advisor couldn't do anything about that.

Review translated by Microsoft

Duidelijk ik had duidelijke antwoorden op mn vragen gehad.Jammer dat de antwoorden tegen vielen maar daar kon de adviseur niets aan doen.

Reliable. Thinks along. I have known the advisor for a long time. Pleasant in contact, open and thinks along well. Show alternatives. Is patient. Source: extern

Review translated by Microsoft

Betrouwbaar. Denkt mee. Ik ken de adviseur al lange tijd. Prettig in kontakt, open en denkt goed mee. Laat alternatieven zien. Is geduldig. Bron: extern

All the information is clear and the advisor is friendly.

Review translated by Microsoft

Alle informatie zijn duidelijk en de adviseur is vriendelijk.

My experience with the Hypotheker was a total disaster! Dennis Heldoorn was the agent who helped me. During the first meeting he promised me everything, I left his office very happy and immediately recommended him to my ex. Based on his mortgage advise I bought a new place and informed Dennis of everything. He kept promising that everything was arranged and I just had to send him the purchase contract. After I signed the purchase contract, it turned out that I could not borrow the amount that he calculated. Dennis made several primary mistakes in calculating the mortgage for my ex and I. In the end none of our mortgages were granted and I had to cancel the purchase of the house and pay for notary costs. Dennis simply run away when we needed him the most. He refused to take any responsibility on the process. Instead, he tried to turn the situation around by saying that I erroneously have declared a Bonus on my income statement. When I had him on the phone this guy was mad, unprofessional, yelling at me calling me a liar. Later on he emailed saying that ING declined my application because I had incorrectly declared the bonus on my income statement and that I was not entitled to any mortgage anymore and that he will no longer help me and that he will send me the bill for his service (Which he actually did). I called ING to understand exactly what happened and to request a new mortgage directly with the bank. The ING adviser explained to me that first I could never get the amount of mortgage that the hypotheker had calculated because I already had a mortgage and the duration of that mortgage had to be taken into account of the new mortgage. The impact was already +/- 30k less on the new mortgage. ING accepted the bonus I have declared on my income but advised me to put as provision. This guy should not work for such an institution as the hypotheker. He's a fraud, he only sees money. My advise to you is: Do not trust him! He will let you down.

Review translated by Microsoft

My experience with the Hypotheker was a total disaster! Dennis Heldoorn was the agent who helped me. During the first meeting he promised me everything, I left his office very happy and immediately recommended him to my ex. Based on his mortgage advise I bought a new place and informed Dennis of everything. He kept promising that everything was arranged and I just had to send him the purchase contract. After I signed the purchase contract, it turned out that I could not borrow the amount that he calculated. Dennis made several primary mistakes in calculating the mortgage for my ex and I. In the end none of our mortgages were granted and I had to cancel the purchase of the house and pay for notary costs. Dennis simply run away when we needed him the most. He refused to take any responsibility on the process. Instead, he tried to turn the situation around by saying that I erroneously have declared a Bonus on my income statement. When I had him on the phone this guy was mad, unprofessional, yelling at me calling me a liar. Later on he emailed saying that ING declined my application because I had incorrectly declared the bonus on my income statement and that I was not entitled to any mortgage anymore and that he will no longer help me and that he will send me the bill for his service (Which he actually did). I called ING to understand exactly what happened and to request a new mortgage directly with the bank. The ING adviser explained to me that first I could never get the amount of mortgage that the hypotheker had calculated because I already had a mortgage and the duration of that mortgage had to be taken into account of the new mortgage. The impact was already +/- 30k less on the new mortgage. ING accepted the bonus I have declared on my income but advised me to put as provision. This guy should not work for such an institution as the hypotheker. He's a fraud, he only sees money. My advise to you is: Do not trust him! He will let you down.

Clear clear explanation. Thinks along and has experience, it shows.

Review translated by Microsoft

Heldere duidelijk uitleg. Denkt mee en heeft ervaring dat is te merken.

Clear explanation, treated kindly. Margriet was able to quickly remove a lot of uncertainty.

Review translated by Microsoft

Duidelijke uitleg, vriendelijk behandeld. Margriet kon snel veel onzekerheid wegnemen.

Very satisfied! Marcel was easily accessible and helped us tremendously. Researches a lot for you and gives clear answers. We are very happy that we have been helped by you!

Review translated by Microsoft

Heel erg tevreden! Marcel was goed bereikbaar en heeft ons enorm geholpen. Zoekt veel voor je uit en geeft duidelijk antwoord. Wij zijn heel erg blij dat wij geholpen zijn door jullie!

Very pleasant and enlightening mortgage conversation with Mr. Ozugur. I went through many scenarios and always had a clear answer. Very nice!

Review translated by Microsoft

Erg prettig en verhelderend hypotheekgesprek met dhr. Ozugur. Vele scenario’s doorgenomen en altijd een duidelijk antwoord. Erg prettig!