Frequently asked questions
To help you on your way more quickly, we have already answered our most frequently asked questions. This way you'll get the information you need straight away. Do you have a different question? Scroll down to discover the different ways you can get in contact with us.
How do you calculate whether you can buy a house?
What will advice and brokerage from De Hypotheker cost me?
It is important to us that you know what you pay us for our services. We are transparent and clear about this. The first meeting is at our cost. During this intake interview, you will get an insight into the steps needed to realise your plans and how we can advise and help you. The mortgage advisor will then inform you of the associated costs for the follow-up steps. For our advice and mediation, you pay De Hypotheker a one-off amount. The amount of this fee depends on the type of service you choose.
How do you prepare for a mortgage consultation?
Have you set up an appointment for a possible mortgage with one of our mortgage brokers or do you want to do so? Then it is important to prepare well for this meeting. For instance, make sure you have paper or online documents ready regarding your income, the income of your partner (if applicable) and your current monthly expenses. Do you currently already own a house with a mortgage? Then it is also wise to bring the WOZ value of the house and the mortgage details (such as the remaining mortgage debt, the interest percentage and the monthly costs of the mortgage). Do you not yet have everything at hand? In that case, this is not a problem during a first meeting with a mortgage broker. But you will need this information later if, following the first mortgage consultation, you actually decide to use our services.
What can you expect from our mortgage brokers?
An initial mortgage consultation with a mortgage broker from De Hypotheker is a meeting where the broker goes through the most important issues with you step by step. They will guide you through the entire mortgage process. Usually, a calculation of your maximum mortgage is also made during such a meeting. This will give you a better idea of the price category in which you can look for a house. Incidentally, you can always make a calculation of your maximum mortgage online in advance.
How quickly can I make an appointment?
After we receive your appointment request, we will contact you within 1 working day. During the phone call, we will ask some more questions so that we can help you as much as possible and try to schedule an appointment with you as soon as possible. Would you prefer to schedule an appointment with us directly? In that case, it is best to contact us by phone. Via the link below you will find the telephone number of the branch nearest you.
How can we best help you?
Do you have a question about our services, website or about your mortgage, or would you like advice about your housing situation? We're happy to help. Whatever your question, there are various ways of getting in touch.
Mortgage specific questions
Do you have a question about your personal housing situation, for instance about buying a house, remortgaging, or your financial options? One of our mortgage advisors can take a closer look at your specific situation and give you advice that truly works for you.
Please get in touch with a mortgage advisor in your area. With over 190 branches, there's always a Hypotheker just around the corner.
General questions
Do you have more general questions about mortgages, our services, or how to book an appointment? Our customer service team is happy to answer frequently asked questions and help you on your way.
Contact details customer service team
Phone number*: 0800 1480
Email: info@hypotheker.nl
*Dutch phone numbers can call 0800 numbers for free. For international callers, service fees may apply.
Opening hours customer service
Monday to Friday 08:00 - 21:00
Saturday 09:00 - 17:00
If no one from our customer service team is available, you can also ask your question by clicking on the 'email your question' button. Our team will answer these questions as soon as possible during the aforementioned opening hours. Would you like us to call you back? If so, please include your phone number in the email.
Book an appointment
Do you want to find out which options are available in your situation? Book an appointment online with one of our mortgage advisors. During the intake appointment, you'll discuss your requirements for a home, and gain insight into your options.
The initial intake appointment is non-binding and helps you take your next steps in your housing journey with confidence.
What our customers say about us
There is a lot to consider when taking out or refinancing a mortgage. That is why good and reliable mortgage advice is important. These customers were happy to share their experience with De Hypotheker.
